Numan Abdullah
Connecting People with Technology Seamlessly
IT Help Desk Specialist | Certified CompTIA A+ Professional | Expert in Hardware Troubleshooting, Networking, and System Administration
3+
Years of Experience
in Local Area Network management
About
Every problem solving
begin with patience
As a dedicated and detail-oriented IT professional, CompTIA A+ certificatified, seeking a position as an IT Help Desk Technician. My passion for technology and problem-solving drives me to provide top-notch technical support and customer service.
During my certification process, I gained comprehensive knowledge in hardware, software, networking, and troubleshooting. I am proficient in diagnosing and resolving a wide range of technical issues, ensuring minimal disruption and maximum efficiency for end-users. My training has equipped me with the skills to manage operating systems, mobile devices, and security protocols, making me well-prepared to handle various IT challenges.
I am particularly adept at:
Providing timely and effective technical support to users
Managing and maintaining IT hardware and software
Implementing security measures to protect data integrity
Troubleshooting and resolving network issues
My goal is to contribute to a dynamic IT team where I can utilize my skills and continue to grow professionally. I am excited about the opportunity to work in a fast-paced environment where I can help improve IT processes and enhance user experiences.
resume
Education
CompTIA A+ Certification
CompTIA Org
Diploma- Computer Systems Technology
George Brown College, Toronto, Ontario, Canada.
GPA: 3.5
Bachelor of Computer Science
North Western University, Khulna, Bangladesh
GPA: 3.25
Skills
My Specializations
Hardware and Troubleshooting
- Expertise in diagnosing and repairing hardware issues
- Proficient in installing and configuring hardware components
Networking
- Skilled in setting up and maintaining network infrastructure
- Proficient in troubleshooting network connectivity issues
- Knowledgeable in TCP/IP, DNS, DHCP, and VPN
Operating Systems
- Advanced skills in Linux OS installation, configuration, and management
- Proficient in Windows OS troubleshooting and support
- Experienced with Windows Active Directory user management and group policies
Software Support
- Proficient in installing, configuring, and troubleshooting software applications
- Experienced in supporting Microsoft Office Suite and other common office software
Security
- mplementing and managing security protocols
- Knowledge of antivirus and anti-malware tools
- Basic understanding of firewalls and security policies
Soft Skills
• Customer Service: Excellent communication, patience, empathy
• Problem-Solving: Analytical thinking, creativity in finding solutions
• Time Management: Prioritizing tasks, meeting deadlines
• Team Collaboration: Effective teamwork, communication
• Documentation: Creating and maintaining IT documentation, writing user guides and FAQs
System Administration
Managing user accounts and permissions in Active Directory, group policies
Remote Support
Using TeamViewer, Remote Desktop, providing technical support over phone, email, and chat
IT Service Management (ITSM) Tools
Experience with ServiceNow, Jira, tracking and managing support requests
Backup and Recovery
Knowledge of Acronis, Veeam, data recovery techniques
portfolio
Featured Projects
my skills
My Advantages
Jira Service Management ticketing software
Linux
Raspberry Pi
Packet Tracer
WordPress
Azure